At Digital Path, we are committed to providing professional, confidential, and high-quality online counseling services. Due to the nature of our services, which involve the allocation of professional time, preparation, and reserved session availability, our refund policy is designed to be clear, fair, and transparent for all clients.
By purchasing any service through our website, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.
Because our services are digital and time-based, refunds are handled differently from physical goods. Once a counseling session has been scheduled, professional time is reserved exclusively for you, and that time becomes unavailable to other clients.
Refund eligibility is determined based on the status of the service and whether the session has already been delivered, scheduled, or accessed.
Important policy conditions include:
• Refund requests may be submitted only if the counseling session has not yet been conducted and no service has been delivered.
• Refunds cannot be issued once a counseling session has already taken place, either partially or in full.
• Refunds cannot be issued for completed multi-session programs if one or more sessions have already been conducted.
• If a multi-session program has been purchased but no sessions have yet been conducted, a refund may be requested prior to the first scheduled session.
• Once a session has been scheduled and confirmed, refunds may be limited due to reserved professional time allocation.
• Failure to attend a scheduled session without prior notice does not qualify for a refund.
• If a client arrives late, the session will still end at the originally scheduled time, and no refund will be issued for unused time.
• Dissatisfaction based on subjective expectations or personal outcomes does not qualify as grounds for a refund, as counseling outcomes vary depending on individual circumstances and engagement.
• Refunds cannot be issued for services already delivered, completed, or accessed.
• Refund requests must be submitted in writing via email.
We understand that unforeseen circumstances may arise. In certain situations, clients may request to reschedule their session instead of requesting a refund. Rescheduling requests are evaluated individually and are subject to availability.
Digital Path reserves the right to evaluate refund requests on a case-by-case basis to ensure fairness and compliance with this policy.
Approved refunds, when applicable, will be processed to the original payment method used during purchase. Please allow 5–10 business days for the refund to be reflected, depending on your payment provider and financial institution.
Digital Path does not guarantee specific personal, emotional, or psychological outcomes, as counseling results depend on many individual factors, including client participation, openness, and personal circumstances.
By purchasing and scheduling any service through our website, you confirm that you understand and accept this Refund and Returns Policy.
If you have any questions or would like to request a refund, please contact us at: help@digital-path.info
We are committed to handling all inquiries professionally, respectfully, and promptly.