At Digital Path, we understand that unexpected situations and schedule changes can occur. This Cancellation & Rescheduling Policy is designed to ensure fairness, respect for both clients and counseling professionals, and the proper management of scheduled session times.
When you book a counseling session with Digital Path, a specific time slot is reserved exclusively for you. This time is no longer available to other clients, and professional preparation and availability are allocated accordingly.
By purchasing and scheduling a counseling service, you agree to the terms outlined in this policy.
Clients may request to cancel or reschedule their session, subject to the conditions described below.
Important policy conditions include:
• Cancellation requests must be submitted at least 24 hours before the scheduled session time.
• Rescheduling requests must also be submitted at least 24 hours in advance.
• Requests made less than 24 hours before the scheduled session may not be eligible for cancellation or rescheduling.
• Sessions that are missed without prior notice are considered “no-shows” and are not eligible for refund or rescheduling.
• If a client fails to attend the session at the scheduled time, the session will be considered completed, and no refund or replacement session will be provided.
• If a client arrives late, the session will still end at the originally scheduled time to respect the schedule of other clients.
• Late arrival does not qualify for a refund or additional session time.
• Each counseling session may be rescheduled only once, subject to availability and proper notice.
• Multi-session programs must follow the same cancellation and rescheduling requirements for each individual session.
Cancellation and rescheduling requests must be submitted in writing via email to ensure proper documentation and processing.
Digital Path will make reasonable efforts to accommodate rescheduling requests when proper notice is provided. However, rescheduling is subject to counselor availability and cannot be guaranteed.
In rare situations where Digital Path must cancel or reschedule a session due to unforeseen circumstances, clients will be offered the option to reschedule the session at no additional cost or receive a full refund for the affected session.
Digital Path is not responsible for missed sessions due to technical issues on the client’s side, including internet connectivity problems, device malfunctions, or failure to join the session on time.
Clients are responsible for ensuring they have a stable internet connection and access to the required platform prior to the session.
By booking and attending services through Digital Path, you acknowledge and agree to this Cancellation & Rescheduling Policy.
If you need to cancel or reschedule your session, please contact us as soon as possible at: help@digital-path.info
We are committed to providing professional, respectful, and supportive service while maintaining clear and fair scheduling practices for all clients.